All FedEx Overnight and FedEx 2 Day Service orders must be received by 9:00 AM EST to guarantee express delivery (Monday through Friday).
1st Class Mail - 7 to 10 business days
Priority Mail - 4 to 8 business days
FedEx Home - 3 to 7 business days
FedEx 2 Day - 2nd business day
FedEx Overnight - Next business day
Canadian Shipments - 12 to 24 business days
The delivery cost for your order will be clearly displayed when you enter your address details in the checkout process. Our minimum delivery charges for products ordered from this website are as follows:
Our delivery charges do not include any expenses for customs duty and/or VAT. Filofax is not responsible for any additional charges; these expenses are the responsibility of the customer.
If you have any questions regarding your order, you can e-mail us: filofaxusa@filofaxinc.com or phone us on 1-800-345-6798, Ext 0.
Our lines are open Monday to Friday from 9AM to 5PM (M - F, EST)
Returns of any goods purchased are subject to the Filofax returns policy as set out below.
At filofaxusa.com we would like to make your shopping experience as easy as possible, we have therefore made our returns policy very simple.
Complete the form located on the back of your packing list. Place the completed form in the package along with the products you are returning. No need to itemize your return.
All products purchased within 30 days are accepted for credit or exchange (Software is not returnable). Products must be in saleable condition. All return packages must be prepaid and insured for your own protection.
Please do not mail any packages C.O.D. as they will not be accepted. Original shipping charges will not be refunded.
Returns address:
Filofax, Inc., Hampden #3, 6345 Brackbill Blvd., Mechanicsburg, PA 17050
