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Filofax
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FAQs
Q. Why can't I log in or add items to my shopping basket?
 
A. It is likely that Cookies are disabled in your Browser's security settings. “Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information, but they enable us to provide features such as 'Registered Shopper' and to store items in your shopping basket between visits. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our site however you may experience some technical problems (for example items put in your shopping basket may be lost).
 
Q. Do you still carry Deskfax sized organizers?
 
A. The Deskfax size has been discontinued and is unavailable. The largest size Filofax organizer would be our A5 Size. We will continue to stock Deskfax Calendars and Refills.
 
Q. Why has the item number changed for my calendar?
 
A. The last digit of our diary codes represents the year. For example, a Personal size Horizontal Year Planner for 2008 has a code of 684018 whereas the 2009 version of the same diary is 684019.

To easily find the calendar you need, please feel free to use our Diary Converter.
 
Q. Is there any software available from Filofax?
 
A. Yes, please visit our Software page.
 
Q. Can I find your products at a local retailer?
 
A. Yes, to find a local retailer you can use our Zip Code Locator. We always recommend calling ahead to assure that the store has the items that you need.
 
Q. How much will it cost to have my ordered delivered?
 
A. To view all of our shipping information please Click here.
 
Q. How do I add or remove items from my shopping basket?
 
A. Once you have clicked 'Buy' on an item you will notice that the contents of your shopping basket are displayed on the left side of the screen. To remove any items, simply click the small red cross immediately to the left of the product name text. To increase/reduce quantities, click the text 'Edit Shopping Basket' which is displayed above the Proceed To Checkout button. This will take you to the edit screen where you can change the quantities and click the Update button to confirm.

You can also change products from the Review Order screen in the checkout process. Again, simply click the Edit button next to the items you wish to change to view the 'Edit Shopping Basket' screen.

Items added to your basket will remain there for 30 days for logged in users.
 
Q. How do I place my order online?
 
A. Once you have decided to purchase a product, simply click the 'Buy' button next to it. The screen will update and your 'Shopping Basket' will be displayed on the left hand side of the screen. The Shopping Basket lists all the items you have chosen to buy and gives you complete control over your purchase. You can quickly remove any items by clicking the small cross to the left of the products or you can click the 'Edit Shopping Basket' for a more detailed view allowing you to enter specific quantities.

When you are ready to complete your purchase, click the 'PROCEED TO CHECKOUT' button. If you are an existing customer you will be asked to confirm your login details. New customers will need to complete our simple signup process. Once logged in, our four-step checkout procedure will guide you through to the completion of your purchase
 
Q. How do I know which size refills I need?
 
A. If you are unsure of your Filofax size, the size is printed vertically on the left side of all Filofax diaries and on the inside cover of your Filofax organizer.
 
Q. How does Filofax quality differ from other brands?
 
A. Filofax uses only top quality leathers and materials to ensure that our organizers and leather goods are durable and give years of service. Filofax products are beautifully stitched, finished to the highest standards, and branded with the Filofax logo as a guarantee of authenticity.
 
 
Filofax Limited | Registered office: Royal London House, 22-25 Finsbury Square, London EC2 1DX
Registered in England. Company registration number: 01891062